Manuscript
The Effect of Service Quality on Image through Patient Satisfaction in the Inpatient Room of Hospital X Malang Regency
- Bagikan:
Malang Regency's category D hospital, Hospital X, may be found here. Approximately 70% of patients interviewed during
the pilot research of 25 inpatients said they were happy with the hospital's services and had faith in such services. More than a third
of those polled said they were not happy and would no longer trust the institution. The study's goal was to examine how patient
satisfaction with the hospital's service quality impacts the hospital's reputation. Quantitative research methods and a cross-sectional
research design are employed in this study. Patients at the RS X Malang Regency's Inpatient Room were included in this research.
The Stratified Random Sampling approach is used in this investigation. The Smart-PLS program was doing PLS regression analysis.
The t-statistic for the impact of service quality on customer satisfaction is 88.619, according to the hypothesis on the direct effect.
When it comes to service quality, t-statistics show that it has an impact of 2.254. The t-statistics show that patient satisfaction has a
3,030 percent impact on how people perceive the institution. T-statistics of 3.004 and p-values of 0.003 were obtained when testing the
indirect influence hypothesis. Patients' happiness directly affects service quality, which in turn affects service quality's impact on the
hospital's reputation, as well as satisfaction with the hospital's image
Detail Information
| Item Type |
Other
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|---|---|
| Penulis |
Jennyla Puspitaning Ayu - Personal Name
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| Student ID | |
| Dosen Pembimbing | |
| Penguji | |
| Kode Prodi PDDIKTI | |
| Edisi | |
| Departement | |
| Kontributor | |
| Bahasa |
English
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| Penerbit | : International Journal of Scien., 2022 |
| Edisi | |
| Subyek | |
| No Panggil | |
| Copyright | |
| Doi |